Returns & Exchanges
Returns and exchanges can be made up to 60 days after initial purchase. If you wish to return or exchange an item purchased through Southflderm.com, please package the product to be returned with a copy of the original invoice and mail to the address below:
4665 W. Atlantic Ave
Delray Beach, FL 33445
For your protection and to ensure prompt delivery, we recommend that you send your return via an insured method, which can be tracked in the case of loss (i.e. UPS or insured Parcel Post). We’re sorry, return shipping fees are non-refundable. In the event of damaged items, please contact us immediately for assistance.Additional information can be found in the Damaged Items section.
Your return request will be processed promptly. Returns are processed within 3-5 business days of receipt. An email will be sent to confirm the receipt and processing of your return request. Please note: Only products purchased on Balshi Skincare Online may be returned for refund or exchange. If you have questions about returns, please contact us by phone at (561) 272-6000 or via email at [email protected].
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear; however, if damage occurred to the item(s) in your shipment, please contact us immediately at (561) 272-6000.
Please provide the order number, along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials, and the damaged items for inspection by the carrier.
Product Sale Policies
From time to time, Balshi Skincare products are subject to drastic price changes as part of special promotions or sales. Some of these sales will be available only in the Balshi Dermatology Center in Delray Beach, FL, and some of these specials will be available online. These specials and sales are subject to occur at any time and without any notice to the public. Once a special promotion or sale is active, any and all product sales occurring at a time prior to the promotion date are NOT subject to the special promotion or sale price.
If for any reason you are not completely satisfied with your Balshi Skincare Online purchase, simply return the unused portion within 60 days of initial purchase, and we will be happy to remit your account for the full amount of the purchase.